Training
Training - Crisis Communication & Media Handling
Why Crisis Communication & Media Handling and Why Now?
In today’s hyper-connected world, the first 60 minutes, often referred to as the Golden Hour, determines whether a crisis becomes a footnote or a firestorm. It is no longer sufficient to simply manage the crisis itself, the organisation must communicate promptly, clearly and strategically to shape public perception to protect its reputation and ultimately, survival. Being crisis ready requires building up your crisis communications infrastructure and muscles, way ahead of the race.
This one-day practical and interactive workshop equips frontline managers with the essential tools and techniques to anticipate potential risks, execute clear and consistent communication strategies, and coordinate responses with key stakeholders to maintain trust under pressure.
Pre-Requisites
What You'll Learn
By the end of the programme, you will be equipped with essential skills and knowledge to:
- Contain crises faster using the “Golden Hour Checklist”
- Communicate with clarity across different levels of stakeholders
- Control narratives to prevent rumours and legal fallout
- Coordinate seamlessly with HQ—knowing what to hand off and when
Course Outline
Day 1 Crisis Communication & Media Handling
[TBC]
Who Should Attend
You should attend if you are a(n):
• Frontline manager who may be first responder in a crisis
• Business owner or SME leader responsible for crisis response
• Communications, PR, or marketing professional managing public perception
• HR or operations manager overseeing stakeholder relations
• Professional tasked with protecting organisational reputation during high-pressure situations
Course Details
1 day (9 am – 5 pm, including 1-hour lunch break)
- Classroom training will be held in Kuala Lumpur unless stated otherwise in the registration form
- Online training will be held via Zoom
None
- Classroom training will be held in Kuala Lumpur unless stated otherwise in the registration form
- Online training will be held via Zoom
Upon completing this course successfully, you will receive:
- E-Certificate of Attendance issued by BCP Asia
Course Dates & Registrations
Course Fees & Support
Course Fees
Group and returning client discounts are available. Contact us at (60) 3 9212 4898 or [email protected]
to discuss pricing for your team.
This course is HRD Corp Claimable! Contact us to learn more about the grant.
*Subject to HRD approval”
More information available for individuals and corporations
Further discounts for BCP Asia Client/Group rate are available, please contact us at (603) 9212 4899 or email us at [email protected]
Additional Information
Certificate
Upon fulfilling the course requirements with a minimum attendance rate of 75% and demonstrating proficiency in the assessments, candidates will be awarded an E-Certificate of Attendance from BCP Asia, along with a prestigious WSQ Statement of Attainment downloaded via individual MySkillsFuture portal.
HRD Corp Claimable
This course is approved for HRD Corp claims. Malaysian organisations registered with HRD Corp may be eligible to claim this course fee fully or partially through the Human Resource Development Fund; meaning your team’s professional development may come at little to no direct cost to your training budget.
Contact us to find out how to submit your claim before registering.
Delivered by Certified Practitioners
Every BCP Asia course is delivered by trainers who hold internationally recognised certifications including FBCI (Fellow of the Business Continuity Institute, UK) and CBCP (Certified Business Continuity Professional, DRII, US) and who have real-world experience implementing business continuity programmes across Asia Pacific.
You won’t be learning from slides prepared by a generalist. You’ll be learning from people who have built, audited and stress-tested BC programmes for organisations across finance, healthcare, telecommunications, oil and gas, and government.
Testimonial Section
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