Training
Training - Incident Response & Crisis Management Course
Why Incident Response & Crisis Management Course and Why Now?
Crises and incidents may occur at any time without warning, posing significant risks to an organisation’s operations, reputation, and stakeholders. To ensure that your business continues to function with minimal disruption, effective crisis and incident response management is a fundamental component of a Business Continuity Plan (BCP).
This 2-day course provides an overview of the crisis management process and highlights key aspects of crisis communications, including media handling tactics. It is designed as a highly interactive and practical course, drawing on simulation exercises, case studies, and role-plays to reinforce learning and support practical application.
Pre-Requisites
What You'll Learn
By the end of the programme, you will be equipped with essential skills and knowledge to:
- Understand the principles, strategies and techniques for Incident Response and Crisis Management
- Explain the crisis management process
- Develop the knowledge & skills necessary for implementing an effective structure and processes for responding to and managing incidents & crises
Course Outline
Day 1 Incident Response & Crisis Management Course
- Discuss and explore the concepts, principles of Incident & Crisis Management (ICMP) and the processes involved
- Identify the tools & techniques that can be applied in anticipating and assessing incidents
- Identify the key activities and roles & responsibilities required for effective ICMP
Day 2 Incident Response & Crisis Management Course
- Identify escalation and activation policy
- Develop an incident response structure (as introduced in the Design stage of the Business Continuity Management Lifecycle), procedures and required resources
- Administer a crisis management capability in your organisation including writing the crisis management plan and the crisis communication procedure
Who Should Attend
You should attend if you are a(n):
• Member of the Crisis Management Team, BCM/Risk Management team or are assigned to draft the Crisis Management Plan and/or Crisis Communication Plan
• Professional responsible for managing incidents at a strategic and tactical level
Course Details
2 days (9 am – 5 pm, including 1-hour lunch break)
- Classroom training will be held in Kuala Lumpur unless stated otherwise in the registration form
- Online training will be held via Zoom
None
- Classroom training will be held in Kuala Lumpur unless stated otherwise in the registration form
- Online training will be held via Zoom
Upon completing this course successfully, you will receive:
- E-Certificate of Attendance issued by BCP Asia
Course Dates & Registrations
Course Fees & Support
Course Fees
Group and returning client discounts are available. Contact us at (60) 3 9212 4898 or [email protected]
to discuss pricing for your team.
This course is HRD Corp Claimable! Contact us to learn more about the grant.
*Subject to HRD approval”
More information available for individuals and corporations
Further discounts for BCP Asia Client/Group rate are available, please contact us at (603) 9212 4899 or email us at [email protected]
Additional Information
Certificate
Upon fulfilling the course requirements with a minimum attendance rate of 75% and demonstrating proficiency in the assessments, candidates will be awarded an E-Certificate of Attendance from BCP Asia, along with a prestigious WSQ Statement of Attainment downloaded via individual MySkillsFuture portal.
HRD Corp Claimable
This course is approved for HRD Corp claims. Malaysian organisations registered with HRD Corp may be eligible to claim this course fee fully or partially through the Human Resource Development Fund; meaning your team’s professional development may come at little to no direct cost to your training budget.
Contact us to find out how to submit your claim before registering.
Delivered by Certified Practitioners
Every BCP Asia course is delivered by trainers who hold internationally recognised certifications including FBCI (Fellow of the Business Continuity Institute, UK) and CBCP (Certified Business Continuity Professional, DRII, US) and who have real-world experience implementing business continuity programmes across Asia Pacific.
You won’t be learning from slides prepared by a generalist. You’ll be learning from people who have built, audited and stress-tested BC programmes for organisations across finance, healthcare, telecommunications, oil and gas, and government.
Testimonial Section
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